Special Interest Group On User Services


SIGUS is the Special Interest Group on User Services in the Joint Universities Computer Centre (JUCC). We provide a forum for user services professionals of the member institutions of JUCC to share their experiences, problems encountered, ideas and practices in order to excel in providing quality user services.


SIGUS’ mission is to enhance the user services, including but not limited to training, documentation, consulting, helpdesk operation, end user support, job management and services management, of information technology and information system in the member institutions of JUCC by:

  • Sharing experiences, ideas, policies and practices on provision and management of user services among SIGUS member institutions;
  • Facilitating inter-institution collaboration on joint user services initiatives or projects;
  • Promoting good practices and industrial standards to user services practitioners and professionals of member institutions;
  • Developing good practices in user services and general reference guidelines in IT services in member institutions.


SIGUS focuses on issues surrounding the user services of information technology in higher education. These services include, but are not limited to, training, documentation, consulting, helpdesk operation, end user support, job management and services management.

SIGUS Members

The SIGUS is composed of at least two representatives from each member institution of JUCC. The Convenor of SIGUS is selected from the representatives and serves for a one-year term.

The University of Hong Kong

Dr M C Pong
Ms Idy Tang

The Chinese University of Hong Kong

Ms Wendy Chan
Mr Benson Cheng
Mr Simon Ngai

The Hong Kong Polytechnic University

Mr Alan Lo
Mr Pony Ma
Mr Anson Chan

City University of Hong KongMr Kyle Cheung
Miss Veronica Yick
Mr Joe Chow
Hong Kong Baptist UniversityMr Banmas Li
Mr Eric Pang
Mr Ziv Chan
The Hong Kong University of Science and TechnologyMs Debbie Leung
Ms Theresa Lo
Mr Doug Wong
Lingnan UniversityMr Daniel Lau
The Education University of Hong KongMr Ka Ming Ho
Mr Morris Ng
Mr Edward Wong
Mr Kelvin Cheng
Hong Kong Metropolitan UniversityMr Thomas Sit
Mr Philip Tang
Vocational Training Council

Mr Nelson Ho
Ms Sarah Chan

University of MacauMs Laura Chiang
Tung Wah College

Mr Lewis Cheung (Convenor)
Mr. Lung Lai
Mr. Alex Wut

The Hong Kong Academy for Performing Arts

Mr. Benjamin Ma
Ms Noel Ng

The Hang Seng University of Hong KongMr Mike Ching
Mr Danny Lam
Mr Samuel Shum
Prof P C Wong
Chu Hai College of Higher EducationMr Owen Chen
Dr Kenneth Lau
Caritas Institute of Higher EducationMr Daniel Chan
Mr Chan Ka Fai
Mr Steven Lam